jili365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jili365 ("we," "us," "our," or "the Platform") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or use our website, mobile application, and related services (collectively, the "Services"). By using the jili365 Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Policy complies with applicable data protection laws in the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We implement appropriate technical, organizational, and physical security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a jili365 account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for verification purposes).
• Contact Information: Email address, phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Payment method details (e.g., GCash account, PayMaya account, bank account numbers), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued IDs, proof of address, selfies for identity verification, and other documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

2.2 Information Collected Automatically

When you access or use the jili365 Services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information.
• Usage Data: Pages visited, features used, time spent on the Platform, clickstream data, search queries, game play history, betting patterns, and interaction with promotional content.
• Location Data: IP address, geolocation data (with your consent), and time zone information.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. For more information, please see Section 8 (Cookies and Tracking Technologies).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Information related to your payment transactions, including transaction status, payment method details, and fraud detection data from GCash, PayMaya, BPI, BDO, Metrobank, and other authorized payment partners.
• Identity Verification Services: Information obtained from third-party identity verification and KYC service providers to confirm your identity and comply with regulatory requirements.
• Marketing Partners: Information about your interactions with our marketing campaigns, including referral sources, affiliate links, and promotional codes.
• Social Media Platforms: If you choose to link your jili365 account to a social media account, we may receive information from that platform in accordance with your privacy settings on that platform.

3. How We Use Your Information

jili365 uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your jili365 account, verify your identity, and authenticate your access to the Services.
• Service Provision: To provide, operate, and improve the Services, including processing deposits and withdrawals, facilitating gameplay, managing bonuses and promotions, and delivering customer support.
• Compliance and Security: To comply with legal and regulatory obligations, including KYC, AML, and responsible gaming requirements; to detect, prevent, and investigate fraud, security breaches, and other prohibited or illegal activities; and to enforce our Terms and Conditions.
• Communications: To send you transactional messages (e.g., account notifications, deposit confirmations, withdrawal updates), promotional offers, newsletters, and other marketing communications (with your consent where required).
• Personalization: To personalize your experience on the Platform, including recommending games, tailoring promotional offers, and displaying relevant content based on your preferences and behavior.
• Analytics and Research: To analyze usage patterns, conduct market research, measure the effectiveness of our marketing campaigns, and improve our products and services.
• Legal Proceedings: To respond to legal requests, court orders, or government inquiries, and to protect our rights, property, and safety, as well as those of our users and the public.

4. How We Share Your Information

jili365 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, BPI, BDO, Metrobank), identity verification, fraud detection, customer support, data analytics, marketing, and IT infrastructure. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and use it solely for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and other government authorities when required by law, in response to legal process, or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users and the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your data.

4.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or authorize us to share information with a specific partner.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate financial records. Specific retention periods vary depending on the type of information and the purpose for which it was collected. For example, we retain account information for the duration of your account's active status and for a period thereafter as required by applicable law (typically five to seven years for financial and transaction records). Once the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

6. Data Security

jili365 takes the security of your personal information seriously. We implement industry-standard technical, organizational, and physical security measures to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers. Sensitive information, such as passwords and payment details, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. We enforce strict authentication and authorization protocols.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to promptly detect, investigate, and respond to data breaches or security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

7. Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., compliance with legal obligations, resolution of disputes).
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within the timeframe required by applicable law (typically within 30 days).

8. Cookies and Tracking Technologies

jili365 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertising. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the Services. For more information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

9. Third-Party Links

The jili365 Platform may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The jili365 Services are intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take steps to delete that information as soon as possible. If you believe that we have collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines, including countries that may not have the same level of data protection as the Philippines. When we transfer your personal information internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure that your data is protected in accordance with this Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Policy on the jili365 website. We will notify you of material changes by email or through a prominent notice on the Platform. Your continued use of the Services after the posting of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer
jili365
Email: [email protected]
General Support: [email protected]

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within 30 days.